CASE STUDY

Sorgenia Uses AI-Based Energy Insights and Itemized Billing to Drive Up Customer Satisfaction and Retention - A Case Study

Sorgenia, an electric and gas retailer based in Milan, Italy, represents nearly 3% of Italian energy capacity and supplies 500,000 households and businesses in the highly competitive Italian energy market.

Focused on building a data- and customer-centric culture, Sorgenia has carved out a position as an industry leader in digital innovation, acquiring, managing and engaging more customers than any other retailer through digital channels.

Sorgenia turned to Bidgely to enhance their customer-facing web portal and mobile app by developing new services that help residential customers better understand how they use energy, manage their consumption and live more sustainably--all while improving customer experience and business performance.

Learn more in the case study.