Shaping the Customer Experience with AMI-Based Analytics

Research shows that utilities are massively underutilizing grid data -- leveraging only 2-4% of the data generated from smart devices and AMI meters. In this session, Jennifer Popkin, Senior Consultant of Energy and Utilities at West Monroe and Nayan Parikh, Senior Manager of Customer Technology at PSEG Long Island discuss how their company, and other utility leaders, are leveraging AMI analytics to drive improvements in customer experience and enable a decarbonized future. Jennifer also shares key findings from West Monroe's 2021 Energy & Utilities Outlook: A Decarbonized Future report.