Executive Perspectives from NiSource and Bidgely on Delivering a Dynamic Customer Experience
**This video was originally aired as part of the Chartwell EMACS Series**
NiSource continues to reimagine every aspect of the way it serves customers, working with industry partners to achieve its goal of creating a frictionless, connected digital customer experience. New initiatives under way this year include chat bots and live chat, a mobile app and 24/7 online stop, start or move/transfer service through the website. During this session, senior leaders from NiSource and Bidgely will discuss the best ways to implement new technologies, the importance of collaboration and future challenges facing the industry. Featured speakers from this webinar include Jennifer Montague, Senior Vice President and Chief Customer Officer at NiSource, and Abhay Gupta, Co-founder and Chief Executive Officer at Bidgely.