The next generation of Home Energy Reports (HERs) powered by AI (artificial intelligence) are proving to be a more cost-effective and more engaging way to realize energy efficiency and engage both electric and gas utility customers. Leading utilities are utilizing the latest AI technologies to maximize savings and keep up with changing customer expectations.
This whitepaper examines how AI has been applied to HER programs and provides examples of improved energy savings, enhanced customer relationships and reduced program costs.
AI enables deeper understanding of customer behaviors, motivations and propensity. Informed by a strong understanding of customer energy habits and communication preferences it is possible to drive not just energy efficiency, but also new revenue generation, electrification, decarbonization, demand response and program recruitment. Bidgely UtilityAI™ makes it possible with the world’s most accurate and actionable customer energy profiles and hyper-personalized customer journey design.