VIDEO

IEI's Thought Leaders Speak Out 2022: Engaging Customers with Technology

Better Customer Engagement Through Smart Meter Data Disaggregation - A Fireside Chat

NV Energy VP for Electrification & Energy Services Marie Steele and Bidgely Cofounder and CEO Abhay Gupta recently sat down at an event by The Edison Foundation to discuss the future of customer engagement and how NV Energy is using smart meter data disaggregation to:

  • Reduce call center operations and cost to serve.
  • Reach new customers for cooling and pool pump programs to reach efficiency targets.
  • Find, understand and shift the load of EV owners on their grid.
  • Progress toward a goal of 50% Renewable Portfolio Standard (RPS) by 2030 and a goal to be net-zero carbon free by 2050.

The Institute for Electric Innovation’s (IEI) Thought Leaders Speak Out 2022: Engaging Customers with Technology series brings together electric company executives with customer responsibilities to share lessons learned and the results of successful customer engagement strategies.

This takeaways sheet from IEI provides links to key audio clips from the discussion.

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