Future Ready Insights: Achieve Big-Time CX Gains With Near Real-Time Data Analytics
Customer experience in large part stems from relevancy. It's the art and science of connecting the right person at the right time with the right message.
To deliver great customer experiences today, energy utilities need to understand how customers are using energy, what's happening in their house today, how their appliances are performing, etc.
In this one-minute ungated video, Bidgely Director of Business Development Jordana Temlock shares how smart meter data can be an incredibly accurate proxy for the customer’s voice, enabling utilities to deliver optimal, relevant customer experiences.
- LEARN: Why IDC named Bidgely a leader in its Worldwide Digital Customer Engagement Solutions for Utilities MarketScape
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- EXPLORE: Discover how Italian energy company Sorgenia uses AI-based engagement to drive C-Sat and retention